FAQs
Active Customers: Gear Return & Purchase
When do I need to return my gear?
Please return your gear no later than August 23, 2024. If you do not return by this date, you may be charged the buyout price of your gear. To schedule your return, please contact us at care@joylet.com so we can help.
What if I want to purchase the gear instead?
In many cases, you can buy out the item you have on rent. If you are an active customer or member, you will have already received a buy out offer via email. If you have any questions or cannot locate the buy out offer please contact us at care@joylet.com so we can help.
If you do not have an active rental, please check GoodBuy Gear’s library of premium quality-checked gear and use your $10 off welcome offer to purchase directly from them.
When are you stopping the rental business?
JoyLet’s final date servicing rentals is August 23, 2024. If you are a customer or member with an active rental, we ask that you please return the item or buy it out by August 23, 2024.
Gift Card Holders & Future Reservations
What if I pre-paid for a gift card or a future rental/membership reservation that I have not received?
We are happy to refund your gift card or membership reservation. You should already have received an email about a refund, but if you cannot locate it please contact us at care@joylet.com so we can help.
Contact Us
How can I contact you?
If you have any questions, please contact us at care@joylet.com so we can help.
Transition Questions
Why are you discontinuing your rental operations?
Ultimately, JoyLet’s mission was to provide families with eco-friendly and cost-effective options for their children’s needs, an effort to combat the expensive and hyper-consumptive period of early parenthood. We recognize that there are many ways to achieve this mission, including re-commerce. That’s why we’re happy to find a partner in GoodBuy Gear to continue our mission at scale. We feel confident that many of the benefits parents experience renting – saving time, money, waste, space and stress – can be achieved using the GoodBuy Gear platform to buy and sell.